Customer Service

When you buy from us, you get the quality and excellence that Baltinester Jewelry stands for. Every order for us is special. We aspire to deliver high-quality Jewish jewelry and Judaica that will become treasured keepsakes for you to love and cherish.

We try to provide the best user experience and customer care to our valued clients. Please see this page for information about our products and service. In any case which you need more information, you can always contact us.

We ship Worldwide!

Simply select your preferred shipping method in the first section of checkout, after seeing your options below:

For all orders 

• Registered Mail – FREE, delivery within 14-21 business days after shipping.
• DHL Express – 29.99, delivery within 3-5 business days after shipping.

Customers will receive an email informing them that their order has been shipped, the package tracking number, and a web address where the package can be tracked.

Most of our Jewelry and Judaica is in permanent stock and is shipped 2-3 days after receiving the order. Items that are out of stock are ordered immediately and shipped directly upon arrival.

Please note, Name jewelry, Wedding Rings, and other personalized items that are made upon request may take a little longer to ship, depending on chosen name, personalized inscription requests, etc.

Shipping to a different address than your own:

If you want to send a gift item to a different address than your own, please check the “Shipping address is different than Billing address” box and fill in the shipping address. This checkbox is located in the “Order Information” section of the Shopping Cart.

Shipping to multiple addresses:

It is possible to ship products to multiple addresses. If you wish to do so – please let us know through the “Contact Us” web-form and we’ll advise you on how to fill out the shipping information. If you have any special requests regarding shipping, please write them in the “comments” box in the Shopping Cart.

Back Orders:

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Carriers:

We use the following carriers to deliver your orders:

• Israel Post
• USPS
• DHL

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

International Shipping

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
We invite you to check with your country’s customs office to determine what these additional costs will be prior to buying.

Due to regulations regarding European VAT please reach out to us directly via our contact form should you wish to make a purchase below €150. We will happily assist to ensure a seamless checkout.

Delayed Shipping

Sometimes, due to unexpected circumstances, it may take longer for packages to arrive. These circumstances may include: bad weather, strikes at the airport or postal service, holiday season when mail takes longer to be sorted, any other Superior Force, etc. We do our best to ensure that packages arrive on time, but some things are out of our control. In any case, if you feel that your package is delayed beyond the expected time, please contact us and we’ll look into the cause immediately. Please feel free to contact us through the “Contact Us” web-form with any questions – we’re always here for you.

IMPORTANT: During the months of November-December, and around Valentine’s Day in February, mail is known to get backed up in destination countries; especially in the USA and Canada. When this happens, thousands of packages get stuck in official Postal Service facilities because of large mail volumes. Baltinester Jewelry cannot be held accountable for such delays. By agreeing to these Terms of Use, you absolve Baltinester Jewelry from any responsibility of delays during Holiday seasons.

Refunds and Exchanges

Your satisfaction is important to us.
As such, we work hard to ensure that all items that leave our store are of the finest quality. If, however, there is ever a problem with one of our products, it can be mailed to us for repair, exchange, or refund.

Items you wish to return must be sent back to us no later than 14 days after receiving the product.

If you are not 100% satisfied with your purchase, you can return it to us for a refund or exchange after following these steps:

1. If you wish to return an item, you must contact our customer service department prior to mailing the item through the Contact Us web form, within the 14-day period after receiving the item, and receive specific mailing instructions from our customer service department.
   (Depending on the item being returned, a package sent incorrectly may be held by customs, a possibility we always try to avoid).
2. Mail the returned item in protective packaging to ensure safe return shipment.
3. Once received and reviewed, we will send you an email to notify you that we have received your returned item and your refund will be issued to your original method of payment.
4. Should the customer elect to exchange the item for another item of a different price, an additional charge or a partial refund will be applied.

Please allow 1-2 weeks for the processing of your return.

Returns are subject to the following conditions:

• Items sent back to Baltinester Jewelry without contacting our customer service department prior to mailing will be refused return and will not be refunded.
• Items must be sent back to us no later than 14 days after receipt by the customer. After 14 days, return will be refused.
• Items must be sent back in protective packing materials, including all original documents and tags.
• Items must be unused and in the same condition you received it.
• If the item is returned damaged or missing parts, not through the fault of Baltinester, the cost of repair will be deducted from the total refund.
• Shipping and insurance fees are non-refundable.
• The refunded sum will be the total amount paid, minus shipping fees, and a restocking fee equal to 10% of the returned item cost.
• If the returned item is improperly labeled or packaged, collect-shipment costs or custom-release costs may be charged. In such a case, the cost may be deducted from the refund. If the charges exceed the actual refund amount, Baltinester Jewelry will refuse to pay such charges. To avoid this, the customer must contact Baltinester Jewelry before returning item for exact return instructions.
• NON REFUNDABLE ITEMS:
  Please note that the following items are non-refundable and cannot be returned: items that are custom made, with diamonds or engraved, personally inscribed, used, damaged, improperly packaged, altered, or resized by a jeweler other than Baltinester Jewelry. Included in this are gold and Jewish wedding rings that are all custom made to size, per order.

Cancellation

Cancellation of a transaction in accordance with the Consumer Protection (Cancellation), Htsa”a -2010 and Consumer Protection Act, 1981.

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about our return policy, please contact us by filling out this contact form

Fine jewelry is meant to last. With the proper jewelry care you can keep your jewels shining for generations to come.

Gold:

Gold is a noble metal and naturally resistant to corrosion and oxidation. However, gold can still be susceptible to wear and tear over time.

The safest way to clean and polish your gold jewelry is by taking it to a local jewelry store. Certain soaps can create a film or cause tarnish, which is not worth the risk! Most jewelers will be happy to clean it for you for free or at a low cost.

White gold is slightly different, it gets its white color from a thin rhodium plating. Over time the rhodium can rub away and your jewelry will start to look more yellow. When this happens, a jeweler can easily re-plate it for you to bring it back to its original white gold luster.

Silver:

Silver is a beautiful and versatile choice for jewelry and can easily become tarnished over time. The best way to prevent tarnish is to simply wear it! The natural oils in your skin will keep the jewelry shiny and clean. However, it’s easy to polish your silver when needed. You can purchase inexpensive silver polish cloths, or use any lint-free microfiber cloths. Polish using long back and forth motions, not circular, which can magnify any tiny scratches. Use a cotton swab for the small detailed places.

Some silver jewelry has parts that are intentionally oxidized, to add detail and depth to the piece. Make sure when polishing not to polish away any intentional oxidation.

For very valuable or fragile pieces, we recommend taking it to a professional silver cleaner.

Diamonds:

Diamonds measure a 10 on the Mohs scale of hardness, making them the hardest naturally occurring substance on Earth. They can therefore handle more strenuous cleaning, although it is rarely necessary.

For a general cleaning, all you need is some warm soapy water and a small brush. Should your diamond need extensive cleaning, we recommend taking your ring to a local jewelry store and requesting for it to be cleaned in their ultrasonic cleaner. This type of cleaning is only appropriate for metals, diamonds, and certain gemstones which measure high on the Mohs scale.

Always store diamonds and all fine jewelry in a safe place, ideally a cushioned box or pouch.

Gemstones:

While some gemstones are quite hard and durable, others are soft and require sensitive care. It’s important to ascertain the type of stone you have and any special requirements it may need.

Sensitive gems include pearls and opals, among others. These softer stones should be cleaned using a very soft brush and stored in dry, dark places. Too much direct sunlight can eventually damage or darken the gem.

Always store your gemstone jewelry in a dark pouch or jewelry case. Without the proper care, your gemstones can become unintentionally scratched. When stored and worn properly, your fine jewelry should last for many many years to come.

Roman Glass:

Roman glass jewelry continues to react with its environment. Just as water, heat, oil, and other elements affected the glass in the past, they can continue to do so in the present. When you need to clean your Roman glass jewelry, polish the silver or gold with a cloth but try to avoid the glass. To best maintain the signature colors of Roman glass make sure to not get the glass wet and avoid contact with creams and other chemicals. Also avoid touching the Roman glass with your fingers as much as possible.

Ancient Coin Jewelry:

Our ancient coin jewelry is made from coins from the Roman period. Each coin is specifically selected for its meaning, history, and unique patina. In order to preserve these one-of-a-kind artifacts avoid touching the coin directly and use a cloth to clean the gold or silver setting. Keep the Ancient coin dry and away from creams and chemicals. As with all fine jewelry, store your Ancient coin jewelry in a box or cloth bag away from light to keep it beautiful for years to come.

With relatively minimal effort, you can keep your fine jewelry and Judaica sparkling in perfect condition!

If you have any questions about caring for a specific item please don’t hesitate to reach out. When you buy a piece of jewelry or Judaica from Baltinester you become part of our family!